Return & Refund Policy

Wingmall wants you to shop with confidence. This policy explains when and how you can return a product, and how refunds are processed.

1. General Return Conditions

• Return requests must be submitted within 3 days of the delivery date for all items.
• If a product arrives damaged, defective, incorrect, or incomplete, please raise a return request through the Wingmall app, website or hotline number.
• Partial returns are allowed — you do not need to return your entire order. You may return only the item(s) you're not keeping.
• Return shipping is free — customers are not charged to send items back to the Merchant.
• If a return does not meet the Merchant's return conditions or fails quality control (QC) inspection, you may instead be eligible to claim a manufacturer's warranty (if applicable) through the brand's authorized service center.

2. Acceptable Reasons for Return

Wingmall allows returns for the following reasons:

• Defective or not working — the item has a manufacturing defect, doesn't turn on, or a component isn't functioning (e.g., one side of a pair of earbuds).
• Expired — the item was already expired on delivery based on the date printed on the package.
• Wrong size — the size received doesn't match what was advertised.
• Doesn't match the description or photos — the item received doesn't correspond to the specifications on the product page.
• Wrong item — the customer received a completely different item than what was ordered.
• Damaged, broken, dented, or scratched — the item arrived physically damaged.
• Counterfeit (fake) — the item received is not an authentic, original product.
• Missing item, accessory, or freebie — the package is incomplete or is missing components or freebies that should have been included.

3. Product Condition Requirements

To qualify for a return, the item must be:

• Unused, unworn, unwashed, and free of any damage or alteration.
• Complete with all original tags, user manuals, warranty cards, freebies, and accessories.
• Packed in its original manufacturer packaging or box, undamaged.

4. Items Not Eligible for Return

For hygiene, safety, or practical reasons, the following categories generally cannot be returned unless defective, damaged, expired, or incorrect on arrival:

• Intimate apparel, personal care, and hygiene products (e.g., cosmetics, skincare once opened, personal hygiene items)
• Perishable goods (e.g., groceries, beverages, fresh food) — beyond the expiry-related reasons covered in Section 2
• Customized, personalized, or made-to-order items
• Digital products, gift cards
• Items marked "Final Sale" or "Non-Returnable" on the product page

5. Refund Process

• The Customer will be refunded only after Wingmall receives confirmation from the Merchant that the returned item has been received — unless Wingmall elects to expedite the refund or does not require the item to be returned.
• If Wingmall does not hear from the Merchant within the specified review period, Wingmall reserves the right to refund the Customer directly, without further notice to the Merchant.
• Refunds are issued to the Customer's credit/debit card, Wingpoints, voucher, gift card or other designated payment method, as applicable.

7. Refund Timeline

• QC review typically takes 2 business days after the item is received.
• Once approved, refunds are processed within 5 business days, though your bank or payment provider may take additional time to reflect the refund in your account.

8. Warranty Claims

If your return does not qualify under this policy but the product has a manufacturer's warranty, you may bring it to the brand's authorized service center directly for repair, replacement, or warranty service.